Returns and Refunds policy

Returns and Refunds

When you place an order (for services/products), with our website, we want you to be happy with your purchase. However, we know sometimes you may need to return goods. This policy sets out when you can return goods, and how to do so.

If you change your mind

If you change your mind, we offer a refund or exchange of certain goods only within certain time periods.

You should please take reasonable care of the goods whilst they are in your possession (reasonable care includes inspecting goods).

If you have received faulty or damaged goods

You may hand any faulty or damaged goods back to the driver at the time of delivery or log a return request for the particular item. We ask you do this no later than 7 days after the date of delivery.

When you return goods

When you return the goods to us, please also let us have all the original packaging, tags, labels and any accessories.

Getting your refund

If you are entitled to a refund, we will refund you as follows:

The order security is not refundable.

You will have to apply online at sales@dsspak.pk the refund amount will be credited in your online account. This credit amount will be used for future orders.

Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.

Cancellation

You can cancel any of your current orders up until the order confirmation is done by DSS. You can do this using the “Contact Us” form. Please provide order ID for efficient processing.

But if you cancel your order your order security (i.e. PKR 1050/-) will be forfeited. In case you have made a full payment at the time of order placing, all of your amount will be refunded except order security amount i.e. PKR 1050/-

Customer Services

If you have an order query, please place your order online. In case of any other query e-mail us at info@dsspak.pk.